Refund Policy

Refund Policy for Massage Video Tutorials

  1. Introduction

This Refund Policy applies to all purchases made through our website, https://www.mvtlibrary.com/library (the "Site"). By purchasing any product or service on the Site, you agree to be bound by the terms of this Refund Policy. Please read it carefully before making any purchase. If you have any questions, please contact our customer support at [email protected]

    2. To be eligible for a refund, you must meet the following requirements:

a. The refund request must be made within thirty (7) days of the original purchase date.

b. You must provide a valid reason for your refund request. Common reasons include, but are not limited to, dissatisfaction with the quality of the video tutorials, technical issues, or accidental purchases.

c. You must have watched less than 10% of the total video content purchased.

  1. Refund Process

To request a refund, please follow these steps:

a. Contact our customer support at [email protected] and provide the necessary information, including your full name, email address, order number, and a detailed explanation of your reason for requesting a refund.

b. Our customer support team will review your request and determine if you are eligible for a refund based on the requirements outlined in Section 2.

c. If your refund request is approved, we will process the refund within five (5) business days. Refunds will be issued to your original payment method. Please note that it may take several additional days for the refund to appear on your bank or credit card statement.

  1. Refund Exceptions

We reserve the right to deny refund requests under the following circumstances:

a. If your refund request is made after the thirty (7) day period from the original purchase date.

b. If you have watched more than 10% of the total video content purchased.

c. If you have previously requested a refund for a similar product or service from our Site.

d. If we determine, in our sole discretion, that your refund request is fraudulent, abusive, or made in bad faith.

  1. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the "Last Updated" date at the top of this page will be revised accordingly. It is your responsibility to review this Refund Policy periodically for any changes. Your continued use of the Site after any changes to this Refund Policy are posted constitutes your acceptance of those changes.